We saw earlier that Eureos collaborative or industry-specific platforms allow companies to be more present and more visible on the Internet.
Let us now see how these platforms are also perfectly suited to building a knowledge base on a given profession or issue.
Whether you are the coordinator of a customs club or a cluster of companies in the solar sector, your role is certainly to showcase your companies, but also to provide them with up-to-date, high-quality information.
To do this, there are several ways to proceed:
1. Make a document database available to companies.
2. Address the immediate and practical concerns of your members and build a knowledge base using Eureos forums and FAQs.
Document database
A document database is a set of documents, whatever their format, made available to internet users looking for information. Such a database generally contains background documents, such as the labor code for human resources lawyers.
Eureos platforms meet this need by offering:
– fine-grained rights management that makes it possible to specify, for each document or each directory, which person, company, or group of companies has read or edit rights.
– Document categorization that enables structured and automated archiving, as well as an integrated search engine that allows members and internet users to easily find the document they need. For public documents, categorization enables very good indexing in the main search engines such as Google.
Forum and knowledge base
While a document database is a good foundation for delivering high-quality information, it is not sufficient. Indeed, many companies face practical problems on a daily basis that theory alone cannot solve. They also often need an immediate answer.
To meet this need, Eureos provides your collaborative platform with a forum as well as industry-specific FAQs.
The forum, which can be accessible only to members or open to the public, allows companies to discuss among themselves the problems they encounter. Experience shows that the majority of situations encountered by one company have already been experienced by at least one other. Offering members the opportunity to discuss these subjects is therefore an effective way to solve problems.
For the most frequent questions, a module called a “FAQ” (frequently asked questions) makes it possible to group together the answers to the questions most frequently asked on the forums.
The forum (which keeps a record of exchanges) and the FAQ will eventually constitute a valuable knowledge base for your members.
You can also put your knowledge base online in read-only mode, which will certainly ensure you excellent search engine ranking.
