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Vocaza, partner of AutomationDay 2021
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Vocaza, partner of AutomationDay 2021

Who are we? 

Vocaza, a pioneer in customer experience management, offers a cloud-based software platform. 15 years of expertise in satisfaction surveys and more than 1,000 completed projects attest to our expertise in this area. 

In B2B as in B2C, customer experience plays a more than essential role in satisfaction, loyalty, and recommendation. 

In 2021, Vocaza is once again a partner of the event. 

Vocaza is a partner of the event for the second year. On the agenda is a workshop about the king metric of customer experience: the Net Promoter Score (NPS). You have certainly already heard of this indicator. But in concrete terms, why is it so widely acclaimed? Why is it so relevant? 

To answer these questions and be precise in our explanations, we will present: 

► How is the NPS built? 

► How is it calculated? 

► How is it interpreted? 

Stop steering your business blindly, become an informed pilot.  

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