Customer Success Manager (CSM) M/F
Webmecanik, the leading French publisher of marketing and sales solutions, is looking to strengthen its Customer Success Management team.
About Webmecanik
At Webmecanik, we design 100% French CRM and Marketing Automation software built to support sales and marketing teams in their growth. Based in Annecy, our goal is to enable every company to benefit from powerful, accessible, and high-performing tools to build strong customer relationships. More than 4,000 users trust Webmecanik.
If you are passionate about customer relations, the challenges of digital transformation, and teamwork, we’re waiting for you!
You will join a team of 20 passionate people.
Missions & profile
You will play a key role by joining the team closest to our customers. You are the direct link between Webmecanik and the outside world. Thanks to you, our clients are happy to use our marketing automation and CRM software with the guidance needed to ensure the success of their projects.
You will report to the sales department and be part of the customer success manager and account manager team.
Your missions:
Deliver training* on our Webmecanik Automation software to new users via blended learning (a learning path mixing face-to-face and e-learning). *Comprehensive internal training is provided.
Retain and grow your client portfolio by identifying needs for support and complementary services.
Deliver the purchased support services and guide clients to increase their usage of the tool.
Escalate and coordinate client issues with the support and product teams.
Profile:
- Having already worked in the marketing, CRM and/or B2B SaaS space is a big plus. Ideally, you have a business/marketing school or engineering background, bachelor’s or master’s degree, and successful experience in managing customer accounts. Your sales acumen, appetite for new technologies and marketing will help you perform and thrive in this role.
- You have already used marketing automation or CRM software.
- Soft skills sought: curiosity, tenacity, willingness to share, honesty, kindness, and commitment.
- Hard skills sought: you know how to build a relationship of trust and have strong verbal and written communication skills. As a good teacher, you understand the functional and strategic challenges of a digital project, you are organized, speak professional English, and have basic knowledge in marketing automation.
How to apply?
🌐 Apply on Webmecanik Recruitment or via contact@webmecanik.com to the attention of the sales management.
🔎 Pre-qualification based on your motivation message.
📞 Initial 30-minute qualification call.
💼 Interview at the office or e-meeting.
🕵️ We confirm our good impression with a former employer.
🏆 Meet the team.
👏 Welcome to Webmecanik.
Conditions
Office in Argonay (74) + partial remote work possible
4.5-day work week (Friday afternoon off).
Permanent contract, profit-sharing, team building.
A good health insurance plan because work is health!
Disability-friendly company, adaptable work environment.
Compensation: ±€35,000 gross annual (fixed + variable) depending on experience
Desired start date: ASAP
Ready to join us and become a key player at Webmecanik? Apply below!