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Services & support

Because we help you achieve your goals.

Segmentation marketing

Webmecanik means the assurance of tailor-made support

In Webmecanik’s values, you will find proximity and commitment. These values make us the only marketing automation software provider to support you from understanding your needs through to implementing your campaigns. Training and support are essential in implementing a marketing automation project so that you fully understand the challenges and the features made available to you.

Let’s define your strategy

Before you even start using our marketing automation software, Webmecanik trains you in inbound marketing and the concepts of marketing automation.

This is an essential step that allows us to properly define your business challenges and objectives in order to synthesize them into a strategy, a roadmap.

Take personalized training

Implementing a new software solution is a major business challenge. To help you successfully deploy the solution, Webmecanik Academy offers certified training in inbound marketing. You will be able to discuss your marketing automation strategy, open and configure your account, set up your first campaign and KPI tracking. Webmecanik trainers teach you to master all the subtleties and best practices of marketing automation software according to your level and needs.

Build your skills and become a recognized expert. We are a training organization, which allows you to get funding through your OPCO.

Let’s implement your campaigns

Once the roadmap has been established and the implementation skills acquired, we implement your first campaigns with you.

Thus, after the strategic and practical training days, your first campaigns are already configured and operational. You already benefit from the deployment of your marketing automation software.

We monitor and support you over time

Because our users are not only users at the moment the contract is signed, we support you regularly and over time. A dedicated account manager is assigned to you and will frequently ensure that you have all the elements and skills you need to grow successfully with your software.

Technical support is available to you every day and located in France, as close as possible to you and your needs. You can also have access to a single point of contact by phone whenever you need it with the VIP line.

Finally, you have access to an FAQ and complete documentation in French to help you find answers to your questions.

Need a helping hand?

You may experience turnover within your teams, or priority events and topics that delay your marketing automation actions.

Webmecanik can step in for you occasionally or long-term with an à la carte skill delegation service. This way, you can focus on what matters most while ensuring that your roadmap is followed to the letter!

Once the solution was implemented, we were impressed by the personalized support and the training offered. Although the tool is very intuitive and easy to use, we always have a contact person available to answer our questions. In addition, we appreciate seeing a tool that evolves based on user needs and market innovations.

Xavier Grosbellet
Sales and Marketing Director – Ergorecherche

Adopt the marketing solution that boosts your ROI

Make every interaction with your prospects more effective: personalize your messages, optimize your journeys and turn every touchpoint into a conversion opportunity.