Automate lead qualification
The cost augmentation, need for a better customer service and the 2.0 revolution are forcing call centers to change their practices.
The implementation of a marketing automation tool within lead qualification processes, monitoring and customer recovery in call centers, is part of a real digital revolution. Thus, whether for acquisition or retention, you can target the most reactive and appropriate people based on their multichannel behavior (email, website, mobile, etc.) and their profile.
You choose your calls and optimize the ROI of your operations.
Les évolutions constantes du digital poussent les entreprises à réinventer l’expérience client. C’est dans cet environnement que nous nous donnons pour ambition de concilier l'expertise humaine du call center et l’intelligence du digital afin de répondre aux enjeux commerciaux de nos clients.
Notre organisation en lead center ne peut aujourd’hui se concevoir sans l’utilisation poussée d’une solution de marketing automation.
Jean Pebrier - Directeur Général - Citizen Call
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Webmecanik Automation is an all-in-one marketing automation software that offers you all the tools you need to analyze and track your visitors, feed the relationship with your leads and convert them into customers. The Webmecanik guarantee is the certainty of being accompanied by a team of trainers and a qualified and close support.